Did you know that some food stalls in Malaysia already use self-service machines right? Take for example, McDonald’s Malaysia has used Self Ordering Kiosk For Restaurant Malaysia. How profitable is it? Let’s discuss further!
What Exactly is Self Ordering Kiosk For Restaurant Malaysia?
Self Ordering Kiosk For Restaurant Malaysia is a technology used by food and beverage business people to streamline company performance. The tool used is often a television or a mini touchscreen billboard that is placed near the entrance. In general, these tools redefine efficiency by making the customer a part of the buying process, thereby minimizing operational costs, time, and negligence.
Self Ordering Kiosk can also be interpreted as a computer containing a system that aims to provide services for the business sector and companies. With this technology, the service sector can be helped because the human resources needed to carry out this task can be minimized by self-order kiosk technology.
Are you aware that this method is a new trend in serving customers? Many people wonder why Self Ordering Kiosk. Here are some of the benefits:
Self Ordering Kiosk For Restaurant Malaysia Reduces Customer Queue
Long queues are an unavoidable condition for any type of service. Long queues can occur because of the imbalance between the number of counters or human resources with the number of guests or customers who come. Of course, everyone wants long queues not to occur, because apart from wasting time, energy and thoughts, long queues also have the potential to reduce the quality of the services provided. Therefore, with the self-order kiosk technology, the queue can be completely decomposed because the technology can speed up the transaction process.
Increasing Customer Satisfaction and Loyalty
The second benefit that can be obtained by using self-order kiosk technology is that customers are more satisfied and loyal to your business. The time efficiency provided by the self-order kiosk technology makes customers more satisfied with the services you provide. It is not impossible that loyalty will be formed by itself because of this convenience.
Self Ordering Kiosk For Restaurant Malaysia Helps Business People
By using a self order kiosk machine in your business, you can save on HR costs for the service department. These savings can increase efficiency in the business and reduce operating costs. In self-order kiosk machines, the possibility of errors or human errors can be reduced. In addition, self-order kiosks are also able to work longer hours than employees, maintenance costs are also lower than employees who need salaries, health insurance, etc.
Minimizing the Occurrence of Order Presentation Errors
Misrepresenting customer orders is certainly not a new thing. Whether it’s the wrong menu, serving the wrong toppings, or delivering the order to the wrong person. Of course, all of these mistakes can be fatal, especially if customers are angry and reluctant to visit your restaurant again. Well, to get around the error of serving orders, you can take advantage of self-order technology in your restaurant. With self order, the buyer will have full control over the order he chooses (no manual order recording by the waiter). Thus, it is less likely for an order to be recorded incorrectly.